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Program
Manager, Product Manager, Implementation Manager, QA Manager, Documentation
10.99 – present
EWORK EXCHANGE, INC. – San Francisco, CA
eWork delivers integrated e-procurement, management, payroll
and benefits automation systems on an enterprise basis for the corporate
contingent workforce. eWork.com is also an online public talent
exchange with over 300,000 registered users.
- Responsible
for project planning, management, status reporting and coordination
of all Engineering projects
- Interface
between Product Marketing and Engineering throughout the entire
development life cycle
- Successfully
launched internal software product used within company Back Office
- Wrote
Product Documentation (end-user manual) for enterprise product
- Managed
all aspects of product installation, quality assurance, testing
and training
- Wrote
Marketing Requirements Documents (MRDs) and Product Design and
Definition Documents (PDDs) of first corporate enterprise product
offering; oversaw implementations of the product
- Identified
solutions to internal workflow problems by implementing standards,
procedures, documentation templates (including corporate MRDs
and PDDs) and other methodologies
- Defined
scope of projects, directed schedules while facilitating communications
within and among all departments of the company
- Technical
point of contact for Sales and Marketing; responded to various
Request For Proposals of Fortune 500 companies
- Conceptualized
and implemented Intranet site designed to inform corporate users
of Product and Engineering issues, schedules and procedures
- Produced
several sections of corporate site
Account
Manager, Sales Engineer
07.98 – 10.99
INSURQUOTE SYSTEMS, INC. (now Channelpoint) – San Francisco,
CA
InsurQuote Systems is a leading provider of Internet-based, business-to-business
solutions that enable e-commerce in the approximately $2.8 trillion
global insurance industry.
-
Managed the sale, installation and integration of comparative
auto insurance rating services to major Internet portals including
Autobytel, Perks At Work, Insurance News Network and others
-
Provided technical sales support to senior sales management
-
Designed various sales presentations and collateral used in sales
process
Consultant
and Web Designer
1994 – present
SELF EMPLOYED– Pleasant Hill, CA & San Francisco, CA
-
Provided strategic marketing direction to various start-up companies
-
Conceptualized, designed, implemented and managed multiple Internet
sites including: Online Media Partners, eTravelPlan.com, RevivalTime.com,
Occidental College Alumni, and others
Account
Executive, Online Marketing Specialist
08.97 – 07.98
USWEB (now MarchFirst) – Sausalito, CA
USWeb, the Audience Development group, provided a disciplined
approach to maximize the effectiveness of online marketing efforts,
including audience creation, advertising, business strategy integration,
online promotions, design, and measurement and analysis.
-
Conceived, executed and administered numerous Audience Development
programs for multiple high-profile Internet sites, including Macromedia,
Silicon Graphics, Bay Networks, Talk City, Diamond Multimedia
and others
-
Provided day-to-day management of Audience Development teams in
order to facilitate the development of online strategies, periodic
metric reporting and complex strategy creation of campaigns
Product
Manager
10.94 – 08.97
ACP INTERACTIVE, INC. – San Francisco, CA
ACP Interactive provides customized automated voice response
software applications for use within direct marketing campaigns,
automated order entry systems, interactive tele-promotions, and
information retrieval systems, among others.
-
Designed and managed interactive voice response applications used
in direct marketing programs of various Fortune 1000 companies,
including Procter & Gamble
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Generated over $750,000 annually in sales by penetrating existing
customer markets in addition to developing new revenue sources
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Conceived and produced company Internet presence, including training
of management and others
Asst.
Marketing Communications Manager
1992 – 1994
MCI TELECOMMUNICATIONS
(Enhanced Voice Services Group) – San Francisco, CA
The Enhanced Voice Services Group provided automated voice response,
voice processing, and call routing for companies pursuing better
and more efficient ways of talking to their customers and employees.
-
Oversaw internal and external marketing communications programs,
including the creation of training materials, sales guides, trade
show documentation as well as content for company business development
-
Created Desktop Publishing department; managed Human Resources
department
English
Teacher
1990 – 1992
THE CANADIAN CENTER – Madrid, Spain
The Canadian Center is a school of languages that designs customized
language courses exclusively for businesses.
-
Taught various levels of English to business executives and government
officials
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